INTRODUCTION

Generally, claims are for substantial amounts and require great care during investigation and negotiations. It is necessary to investigate the cause of the damage and ascertain whether the claim falls under the policy definition of 'Explosion' or 'Collapse'. The certificate issued by the Government Inspector of Boiler must be checked to ensure that the accident occurred within its validity period and that all its terms and conditions have been complied with. It is preferable to have assessments of Boiler Explosion claims carried out by qualified engineer surveyor who can determine the exact cause of the loss and arrive at a fair assessment as to the quantum of claim payable.

CLAIM PROCEDURE

In the event of a loss the insured should comply with the following:

• Immediately notify the insurer giving an indication as to the nature and extent of loss.

• Take all reasonable loss minimization steps.

• Preserve the salvage.

• Furnish all information and documentary evidence as required by the insurer.

• The insured may proceed with the repair of any minor damage not exceeding Rs.2500/-.

• Claim form duly completed and signed should be sent to the insurer.